Terms and Conditions
Cleaning Gurus Ltd. aims to provide reliable, trustworthy and efficient workers for our clients and to maintain a high level of support and back up throughout the duration of our agreement.
Should the client wish to cancel or re-arrange a session this must be made through the office in writing (email acceptable) with adequate notice of 2 working days.
If the cleaner leaves or the client is unhappy with the service, the client may request Cleaning Gurus Ltd. to allocate a new cleaner.
Should a worker be unable to attend the client due to sickness or holidays and if the client wishes a replacement cleaner Cleaning Gurus Ltd. will aim to provide a replacement worker within 2 working days or refund the client the fees payable to the agency for that session.
The client may cancel a cleaning session by giving a minimum of 2 working days notice. If the operative arrives at the client’s property and is unable to work for any given reason or cannot have access to property due to door being double locked or inadequate keys given or client not at home on agreed time to allow access, the client will be liable to pay full cleaning fees for that session including operative and agency fees on the next visit.
The charges for the cleaning session are to be paid to the cleaner directly to the cleaner on the day of the service or by agreed upon direct debit or bank transfer. For commercial Clients Cleaning Gurus Ltd. are to be paid directly.
By entering into a service agreement with Cleaning Gurus Ltd., the client agrees that during the period of this agreement or for a period of 12 months after the termination of the cleaning service agreement the client will not hire or use any services provided by a present or past cleaner introduced to the Client by Cleaning Gurus Ltd. on a private capacity other than those services agreed with Cleaning Gurus Ltd. .If the Client does wish to hire or use the services of any nature provided by such a cleaner on a private basis our referral fee is £1500 to cover Cleaning Gurus loss of earnings, recruitment and training costs.
The client agrees never to enter or make any financial or private arrangements with the worker other than those arranged by the agency. Any requests of additional services or hours must be first arranged and agreed through Cleaning Gurus Ltd. Office.
The Client will not refer any worker introduced by Cleaning Gurus Ltd. to any family, friends or acquaintances with the intention of further work without previously discussing with Cleaning Gurus Ltd.
Each Cleaning Gurus operative is insured with Public Liability which protects the client’s home against loss or damage, provided that this damage or loss is caused by the negligence or omission of the Cleaner and to the extent that the loss or damage is of a value in excess of £250. In case of any claims Cleaning Gurus Ltd. requires information within 24 hours in writing subsequent to the completed service. Accounts in arrears nullify their insurance cover provided by Cleaning Gurus Ltd..
Cleaning Gurus Ltd. does not accept liability or the insurance policy does not cover theft of property or possessions or loss or damage caused by bleach or any substance containing bleach, carpet damage due to burning or damage to items of brittle nature, damage to art objects or antiques, or damage caused by equipment not in full working order supplied by the client.
The cleaners are not employed by Cleaning Gurus Ltd. either directly or indirectly but hold self- employed status. The client will be responsible for instructing the cleaner on the safe use of any necessary equipment within the work place and for paying the cleaner directly at the end of each session.
The client is responsible for supplying all appropriate cleaning materials and equipment in full working order in addition to making arrangements for access to the client’s home.
Should the client wish to terminate the contract then they must give Cleaning Gurus Ltd. two weeks notice in writing.
Cleaning Gurus Ltd. reserves the right to terminate the cleaning contract with a client at any given time.
Should a cheque be returned unpaid or insufficient funds be available at the time of the standing order payment the client will be liable to administration cost of £20.00 in addition to the outstanding balance. Upon cessation of the Service, it is the duty of the client to cancel the Standing Order; we are unable to do this. Non cancelled Standing Orders will be subject to a £10.00 administration fee when refunded.
These terms and conditions may be updated from time to time and we will inform our clients of any changes.